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TERMS & CONDITIONS

CUSTOMER CARE

At Althaia Naturals, we are committed to providing you with the best customer service possible. If you have any questions, issues, or concerns regarding our products or services, please don't hesitate to reach out to us. Our team is here to help!

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  • Customer Support Contact: You can reach us by email at hello@althaianaturals.com.

  • We promise to respond to all inquiries within 24 hours.

  • Our dedicated customer support team is available to assist you with product-related questions, order issues, or general concerns.

  • We value your feedback and aim to ensure every customer has an exceptional experience.

Privacy & Safety

PRIVACY & SAFETY

At Althaia Naturals, your privacy and security are of the utmost importance to us. We are committed to protecting the personal information you share with us. By using our website, you agree to the following privacy practices:

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  1. Personal Information: We collect personal information such as your name, email address, shipping address, and payment information only when necessary for processing your order. This information is used solely for the purpose of fulfilling your order, providing customer service, and sending updates regarding your order or our products.

  2. Data Security: We implement secure protocols, such as encryption and secure payment systems, to protect your information. Your personal details are never shared with third parties for marketing purposes without your explicit consent.

  3. Cookies: We use cookies to improve your browsing experience on our website. Cookies allow us to remember your preferences, keep your shopping cart active, and enhance site functionality.

  4. Third-Party Services: We may employ third-party companies to facilitate services such as payment processing, shipping, and email communication. These third parties will only use your personal data to provide these services and are obligated to maintain its confidentiality.

  5. Data Retention: Your personal data will be stored only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  6. Your Rights: You have the right to request access to, correction of, or deletion of your personal information. If you have any concerns or wish to manage your data preferences, please reach out to us via email.

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By using our website, you consent to the terms outlined in this Privacy Policy.

WHOLESALE INQUIRIES

We love spreading the benefits of Althaia Naturals to businesses and individuals who align with our values! If you are interested in wholesale purchasing or collaborating with us, we welcome your inquiry.

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  • Wholesaler Requirements: To qualify for wholesale, businesses must be resellers with a retail location or an online shop. We offer competitive pricing and special benefits for those interested in carrying our products.

  • How to Inquire: If you are interested in wholesale opportunities or have any questions about our wholesale program, please email us at hello@althaianaturals.com. Our team will get back to you with details about our products, pricing, and partnership guidelines.

  • Exclusive Partnerships: We’re always open to collaborations that align with our mission of natural, organic wellness. Whether you’re looking for exclusive products, custom formulations, or other business opportunities, we’d love to hear from you!

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

  • Online Payments

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